If your deposit is not appearing in your Tipico account, we need a payment confirmation to review the transaction and make sure it can be correctly assigned.
In some cases, the amount may be refunded automatically — for example if:

• the credit card was not verified, or
• the deposit was made under a different name

To help us process your request quickly, please send us a deposit proof directly via Messenger.

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1. Bank Transfer – Required Information

If you deposited via bank transfer, please send a screenshot of your bank statement showing:

• IBAN
• Amount
• Date and time of the transaction
• Transaction ID / Reference

➡️ All details must be clearly visible to ensure quick processing.

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2. Apple Pay – Required Information

If you deposited via Apple Pay, please provide a screenshot of the Apple Pay transaction details.
Make sure the following are visible:

• Cardholder’s name
• Amount
• Date and time
• Last digits of the card used
• Apple Pay Transaction ID

Where to find it:
iPhone → Wallet → select card → Latest Transactions → tap the transaction → Details

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3. Credit Card – If applicable

If your deposit was made using a credit card that was not verified, the amount may appear as pending (pre‑authorised) and will later be released by your bank.

In this case, please include a screenshot showing:

• Cardholder’s name
• Amount
• Date and time
• Transaction/Authorisation ID
• Last digits of the card

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? How to send us the proof

1. Take the screenshot in your banking app or Wallet
2. Ensure all required information is fully visible
3. Upload the screenshot directly in the Messenger

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⚡ Tips for Faster Processing

Use your smartphone to capture clear images

Make sure your banking app allows screenshots

Avoid hiding or cropping important information